FAQ'S

Are CASE FILES’ cases protective?
Our cases are designed to protect your phone from drops and scratches with a dual layer Polycarbonate outer shell and Inner TPU liner for extra impact resistance.Our cases are extremely tough and durable. However, our phone cases are not designed to make your phone waterproof.
How long will it take my order to ship?
Orders within the United States ship within 1-3 business days. Same day shipping for orders received before 2 pm.  Our shipping times are dependent on the region of residence. See our shipping time estimates below:
  • USA: Shipping up to 2-5 business days. Tracking available.
  • Canada: Shipping up to 10-15 business days. Tracking available.
  • South America: Shipping up to 10-30 business days. Tracking Available.
  • Australia: Shipping up to 10-30 business days. Tracking from 2+ products.
  • New Zealand: Shipping up to 10-30 business days. Tracking from 2+ products.
  • Asia: Shipping up to 10-30 business days. Tracking from 2+ products.
  • Germany: Shipping up to 10-30 business days. Tracking available.
  • United Kingdom: Shipping up to 10-30 business days. Tracking from 4+ products
  • Europe: Shipping up to 10-30 business days. Tracking from 4+ products.
  • Africa: Shipping up to 10-30 business days. Tracking from 4+ products. 
Due to the current COVID-19 pandemic shipments may be delayed in fulfillment, however if your order is over 2 weeks late please contact us at customerservice@casefiles.co so we can address this issue. We apologize for any inconvenience. 

 

Does CASE FILES’ ship worldwide?
Case Files ships worldwide to the the USA, the UK, Canada, South America, Australia, New Zealand, Asia, Germany, Europe, and Africa. How much is shipping? Our shipping rates are dependent on the region of residence. See our shipping rates below:
  • United Kingdom: First item: $2.50 Second item: $2.00
  • United States: First item: $4.50 Second item: $3.50
  • Canada: First item $11.00 Second Item: $4.00
  • South America: First Item: $11.00 Second Item: $4.00
  • Australia: First Item $4.50 Second Item: $3.50
  • New Zealand: First Item $5.00 Second Item: $4.00
  • Asia: First Item: $5.00 Second Item: $4.00
  • Germany: First Item: 5.50 Second Item: $2.50
  • Europe: First Item: $6.00 Second Item: $4.50
  • Africa: First Item: $6.00 Second Item: $4.50

 

What phone models/sizes are available?
Our cases are available for iPhone 11 , iPhone 11 Pro , iPhone 11 Pro Max , iPhone 8/ iPhone 7 , iPhone 8 Plus/ iPhone 7 Plus , iPhone X , iPhone XR , iPhone XS , iPhone XS MAX 

 

Why is my order taking so long to ship?
Due to the current COVID-19 pandemic shipments may be delayed in fulfillment, however if your order is over 2 weeks late please contact us at customerservice@casefiles.co so we can address this issue. We apologize for any inconvenience. Thank you for your support during this difficult time!